Most items get shipped from Castlemaine (VIC), Australia, where Inèz is based. When a product isn't in stock, we may ask the brand to send your products directly to you. All brands are Australian, so your order will always be sent from Australia. Our current brands are based in Victoria, New South Wales and Queensland.
We don’t offer this as a standard option at the checkout at this stage. However, if you're from overseas, please keep on reading!
We’re trying to keep a low footprint by focusing on Australian-made products, using recycled packaging and delivering by bicycle where possible. Our focus is very much on selling our products locally, ideally in and around Castlemaine, Melbourne, Victoria, or Australia.
If you’re outside Australia and you’d like to make an order, please get in touch and I’m sure we can sort something out!
Unfortunately, yes. We decide on a case-by-case basis if we can do a bicycle delivery for an order, or if we need to ship the order by post. Bicycle deliveries although sustainable, are time-consuming and so we think it's fair that our customers pay a fee for shipping and we get to take the freedom to decide which means of getting your order to you is most suitable.
Unfortunately not at this stage. We're a small business and our margins aren't high enough to offer free shipping, although we would love to. Hopefully the bigger our shop grows, we are able to give our customer's the free shipping they deserve :)
Watch out for special actions though, as sometimes we may do a special deal in which you can temporarily get access to free shipping! Follow us on social media to be the first one to find out of any discounts.
We take great care in being as sustainable as possible. We re-use packaging and so every parcel will be packaged differently. We do use plastic sometimes, such as bubble wrap, but only if it's re-used, we never buy bubble wrap new! We would like to encourage you to keep packaging and re-use it on your end as well. The cello tape we use is landfill-biodegradable!
If you have specific wishes, e.g. plastic-free packaging, please be sure to let us know.
Postage is charged at $8 flat fee for anywhere in Australia. We keep the freedom to decide how your parcel is sent and are trying to charge a reasonable fee. The actual cost for postage may be sometimes less and sometimes more.
If you'd like to avoid paying for postage, you can opt for 'Store pickup' at check-out.